Privacy Policy

Integrated Health Partners Limited (“We”, “us, “our”) are committed to conducting its business in accordance with all applicable data protection laws and regulations and in line with the highest standards of ethical conduct.
We have adopted the following principles to govern the collection, use, retention, transfer, disclosure and destruction of your personal data.

Your personal data is:
1. processed lawfully, fairly and in a transparent manner
2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
4. is accurate and, kept up to date
5. stored securely in a way that limits or prevents personal identification
6. is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing, and against accidental loss, destruction or damage

IHP Limited is the Data Controller and fully responsible for ensuring compliance with the data protection requirements outlined in this policy. IHP Limited leadership is fully committed to ensuring continued and effective implementation of this policy, and expects all our employees and third parties to share in this commitment.

By visiting you are accepting and consenting to the practices described in this policy.

Our company name: Integrated Health Partners Limited.

Our address: 1D’Oyley street, Cadogan Court Gardens, London, SW1 9AQ.

Our website:

If you have any queries relating to our use of your personal information, this privacy policy or any other related data protection questions, please email to

Please note, we may amend this Privacy Policy from time to time, so check back if you’d like to stay up to date, all changes will be posted here.

Last privacy policy update: May 2018

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Most of the information we hold is given to us directly by you during your interaction with our website and our services.

When you browse our site or mobile application
When you register on our site or make a purchase
When you fill in online Health Questionnaire
When you contact us via our call centres, social media, post, email
When you sing up to receive email updates, participate in any of our competitions, promotions (for example via any social media channels, email or our site), surveys or market research
When you ‘follow’, ‘like’, post to or interact with our social media accounts, including Facebook, LinkedIn, Twitter, Instagram and YouTube
When you attend any events we host


We may collect and process the following data about you:

Information you give to us. You may give us information about you by filling in forms on our site (our website) or by corresponding with us by phone, e-mail, face-to-face, post, throughout online and offline forms. This includes information you provide when you register to use our site, subscribe to our service, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph. In addition, to enable you to obtain the full benefits of our service we will also require sensitive personal information about you such as personal health information both when you initially subscribe to the service and complete the physical activity readiness questionnaire (PARQ) and ongoing to monitor your health. This may include your height, weight, age and your GPS location via your smartphone or tablet where applicable.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information in relation to your health including blood pressure, heart rate, weight, height, age, fitness and to measure other heart markers such as your VO2 Max.
We will usually only process your personal data where you have given your consent or where the processing is necessary to comply with our legal obligations. In other cases, processing may be necessary for the protection of your vital interests, for our legitimate interests or the legitimate interests of others. The full list of conditions is set out in the DPA.
We will only process “sensitive personal data” such as in relation to your sex, ethnic background and health where you have given your explicit consent.
With your consent, we might also gather from you and hold case studies or stories of you and your life/ experience with us, e.g. through films/videos for social media or through written case studies.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
By submitting information to us or using our site or registering for services through our site, you:
Agree to accept the data protection practices outlined in this Privacy Policy; and
Consent to our collecting and processing your personal data in accordance with this Privacy Policy.


Cookies are tiny files which websites use in order to work properly and provide important visitor data to us. They can be placed on your computer when you visit a website and help to make your web experience quicker, easier and tailored to you. By continuing to use our website, you’re agreeing to our use of cookies. Alternatively, you can manage them in your browser settings.
IHP website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website.
For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.


We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);

to notify you about changes to our service;

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

To collect health data such as weight, height, age, sex, blood pressure, heart rate and VO2 Max to assess your fitness.
to provide your health data as anonymised information to third parties.
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


We promise to make all reasonable efforts to keep your details secure. We will only share them with suppliers or professionals working on our behalf. We will require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
IHP Limited do not pass on information gained from your engagement with us without your consent. However, IHP Limited may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of IHP Limited, its clients and/or the wider community.
We will not, under any circumstances, share with or sell your personal information to any third party for marketing purposes, and you will not receive offers from other companies or organisations as a result of giving your details to us.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will only transfer data outside of the EU to countries that offer an appropriate level of protection. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


When your account with us is deleted, all associated data is destroyed within 14 business days. We also offer data export options which businesses can use if they want a backup of their data before deletion.


In line with the General Data Protection Regulation, you have the following rights:
the right to be informed – you have the right to be told how your personal information will be used.
the right of access – you have the right to request a copy of the information that we hold about you
the right to rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
the right erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records.
the right to restrict processing – where certain conditions apply you have a right to restrict the processing.
the right to data processing – you have the right to have the data we hold about you transferred to another organization
the right to object – you have the right to object to certain types of processing such as direct marketing
the right not to be subject to automated decision-making including profile
Third parties seeking access to an individual’s data should initially contact the individual regarding such requests.


To fully comply with the GDPR:
We carry out a DPIA to consider and address the risks before we start any new automated decision-making or profiling.
We tell our customers about the profiling and automated decision-making we carry out, what information we use to create the profiles and where we get this information from.
We use anonymised data in our profiling activities.


The General Data Protection Regulation (GDPR) provides you with a right to receive a copy of the personal data we hold about you. The information you supply in this form will only be used for the purposes of identifying the personal data you are requesting and responding to your request. Please send your completed form and proof of identity to our company address. Your request will be processed within a month upon receipt of a fully completed form.
We have a right to refuse or charge for the requests that are manifestly unfounded or excessive. In the event that IHP Limited refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.


The Supervisory Authority in the UK is ICO (Information Commissioner’s Office), the UK’s independent body that has been set up to uphold information rights.
You have the right to contact the Information Commissioners Office (ICO) if you have any concerns about how your information has been handled. You can use the link above or call them on 0303 123 1113.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Last privacy policy update: May 2018


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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