These Terms will apply to any contract between us for the sale or supply of products to you if you are a consumer (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from our site.
We amend these Terms from time to time as set out in clause 7. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1.1 We operate the website www.highoctaneride.com. We are Integrated Health Partners, a company registered in England and Wales under company number 06107341 and with our registered office at 1 Park Road, Hampton Wick, Kingston Upon Thames, Surrey, KT1 4AS. Our VAT number is 925250636.
1.2 Contacting us if you are a consumer:
(a)To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is by logging into your account or you can email us at firstname.lastname@example.org. You can also write to us at our trading address – Unit 1, Cadogan Court Gardens, No 1 D’Oyley Street, London, SW1X 9AQ. If you are emailing us or writing to us please include details of your order to help us to identify it and also your reason for cancellation. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0203 078 6941or by e-mailing us at email@example.com.
(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
1.3 Contacting us if you are a business. The terms on this page are for consumers only. You may contact us by telephoning our customer service team at 0203 078 6941or by e-mailing us at firstname.lastname@example.org if you are a business user.
2.1 The information and/or images of the products on our site are for illustrative purposes only. Although we have made every effort to provide accurate information about our products, we cannot guarantee that all such information or images of products is correct.
2.2 We may update or require you to update software content, provided that the software shall always match the description of it that we provided to you before we supplied it.
2.3 You acknowledge that all intellectual property rights in the software supplied by us belongs to us, that rights in any software are licensed (not sold) to you, and that you have no rights in, or to, any software or documentation other than the right to use them in conjunction with High Octane Ride.
2.4 You acknowledge that you have no right to have access to the software in source code form or in unlocked coding or with comments.
Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
5.1 As a consumer, you may only purchase products from our site if you are at least 18 years old.
6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.
6.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.4 If we are unable to supply you with a product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date, we will inform you of this by e-mail and we will not process your order. You will have the option to wait until the goods are available or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order.
7.1 We amend these Terms from time to time.
7.2 Every time you order products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
7.3 We may revise these Terms as they apply to your order from time to time to reflect the changes in relevant laws and regulatory requirements.
7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected products or just the products you have yet to receive. If you opt to cancel, you will have to return any relevant products you have already received and we will arrange a full refund of the price you have paid, including and arrange collection.
8.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 8.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm that the relevant products have been dispatched), which is when the Contract between us is formed. If, after having placed your order, you have a change of heart for whatever reason, you may cancel within 14 days of delivery and installation. All you need to do is advise us in writing, either by post (Unit 1, Cadogan Court Gardens, No 1 D’Oyley Street, London, SW1X 9AQ.), or email (email@example.com) within this period. If you are e-mailing us or writing to us please include details of your order to help us to identify it including your confirmation of cancellation of the products, ordered on the specific date and received on the specific date and your name and address. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. We will arrange for a collection date, and a full refund will be credited to the payment card account within 2 weeks of collection or as soon as is reasonably practical.
8.3 Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
8.4 If you cancel your Contract we will:
(a) refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) where applicable, refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.7;
(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
8.5 If you have returned the products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and where applicable any reasonable costs you incur in returning the item to us.
8.6 We will refund you on the credit card or debit card used by you to pay.
8.7 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then the Product must be returned to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please return to Unit 1, Cadogan Court Gardens, No 1 D’Oyley Street, London, SW1X 9AQ. We will arrange collection of the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the product is faulty or not as described (in this case, see clause 8.5), we will arrange the return of the products to us, unless agreed otherwise with you. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
8.8 Because you are a consumer, we are under a legal duty to supply products that are in conformity with this Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) where applicable make changes to the product as requested by you or notified by us to you.
9.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 for our responsibilities when this happens.
9.2 If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery.
9.3 Delivery of an Order shall be completed when we deliver the products to the address you gave us or you or a carrier organised by you collect them from us and the products will be your responsibility from that time.
9.4 You own the products once we have received payment in full, including all applicable delivery charges.
9.5 If we miss the 30 days delivery deadline for any products then you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
9.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
9.7 If you do choose to cancel your Order for late delivery under clause 9.6 or clause 9.7, you can do so for just some of the products or all of them, if applicable, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled products and their delivery.
10.1 The prices of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However please see clause 10.4 for what happens if we discover an error in the price of the products.
10.2 Prices for our products may change from time to time, but changes will not affect any order you have already placed.
10.3 The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
10.4 The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
11.1 You can pay a deposit for products using PayPal or a credit card only. We accept the following cards: Visa, MasterCard, Maestro, American Express. The remaining amount payable for the products can be made using PayPal, credit cards, direct transfer into Integrated Health Partners bank account (sort code 40 45 22 Account No. 115 000 58) or by cheque payable to Integrated Health Partners mailed to its trading address as set out in clause 1.2 (a) of these Terms.
11.2 Payment for the products and all applicable delivery charges is in advance. We will not charge your credit card until we dispatch your order unless agreed otherwise by you.
12.1 Some of the products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.
12.2 If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
13.1 For products which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 36 months on mechanical parts and 12 months on ￼electronic parts, the products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 13.2.
13.2 The warranty in clause 13.1 does not apply to any defect in the products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the products in accordance with the user instructions;
(d) any alteration or repair by you or by a third party who is not one of our authorised repairers;
(e) any specification provided by you;
(f) if the products are used for commercial purposes.
13.3 As a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
14.2 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
14.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
14.5 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
14.6 If you have pre-existing health conditions such as high blood pressure, cardiac health problems, asthma, orthopaedic problems with knees or hip or any other condition that you believe may affect your use of the HOR then you must seek medical advice from a professional prior to using the HOR.
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4 You may cancel a Contract affected by an Event Outside Our Control when it has continued for more than 45 days. To cancel please contact us. If you opt to cancel, we ￼will arrange collection of the products you have already received and we will refund the price you have paid, including any applicable delivery charges.
16.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
16.2 As a consumer you may contact us as described in clause 1.2.
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you as a consumer have purchased a product as a gift, you may transfer the benefit of our warranty in clause 13 to the recipient of the gift without needing to ask our consent.
17.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 As you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
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